Last updated: March 25, 2026
MeterBase Inc. ("MeterBase," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Services").
1. Information We Collect
Information You Provide
- Account Information: Name, email address, company name, job title, and phone number when you create an account or request a demo.
- Property and Utility Data: Property details, utility bills, meter data, tenant information, and related data you upload or input into the platform.
- Payment Information: Billing address and payment details processed through our third-party payment processor. We do not store full credit card numbers on our servers.
- Communications: Messages, feedback, and other content you provide when contacting us.
Information Collected Automatically
- Usage Data: Information about how you use our Services, including pages viewed, features used, and actions taken.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to improve your experience and analyze usage patterns.
Information from Third Parties
- PMS Integrations: When you connect your property management system (e.g., Yardi, RealPage, Entrata, AppFolio) via Propexo, we receive property, unit, and tenant data as authorized by you.
- Utility Rate Data: We collect and process publicly available utility tariff data from the US Utility Rate Database and other public sources.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our Services
- Analyze utility bills and identify rate optimization opportunities
- Calculate RUBS allocations and generate tenant billing
- Send you notifications about rate changes and savings opportunities
- Process payments and manage your account
- Respond to your inquiries and provide customer support
- Send you marketing communications (with your consent, where required)
- Analyze usage patterns to improve our platform
- Comply with legal obligations
3. Data Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who help us operate our Services (e.g., cloud hosting, payment processing, analytics).
- PMS Integrations: With your property management system as directed by you to post charges and sync data.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: When you have given us explicit permission to share your data.
4. Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS) and at rest (AES-256)
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Secure cloud infrastructure with SOC 2 compliant providers
- Employee security training and background checks
While we take reasonable measures to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal obligations.
- Portability: Request your data in a structured, machine-readable format.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Restriction: Request that we limit processing of your personal information.
To exercise any of these rights, please contact us at hello@meterbase.io.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you with our Services. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.
7. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after changes are posted constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
MeterBase Inc.
Email: hello@meterbase.io